Dentstan Policies

At Dentstan, we believe in the importance of mutual respect and cooperation among all members of our community. Therefore, we would like to outline some of the core values we adhere to:

• Mutual Respect: We are committed to providing an environment that respects all customers, employees, and community members. We value positive communication and constructive dialogue among everyone.
• Customer Support: We stand by our customers at all times and strive to meet their needs and provide the required support to ensure a comfortable and safe shopping experience.
• Respect for Dialogue: We encourage the exchange of opinions and open discussion in a respectful and professional manner. We respect all viewpoints and seek to resolve any disputes in a spirit of cooperation.
• Intellectual Property Rights: We respect intellectual property rights and are committed to protecting the intellectual and commercial interests of our customers and partners.
• Commitment to Ethical Values: We adhere to the highest ethical standards in all our dealings and strive to maintain integrity and transparency in every aspect of our work.

Shipping Policy:

• Free Shipping: Free shipping is offered for any order totaling over 5000 EGP.
• Shipping Cost: For orders below 5000 EGP, the customer bears the shipping cost of 250 EGP.
• Order Insurance:
  • The insurance amount or advance payment is determined based on the order’s condition and availability with customer service.
  • The insurance amount is paid through the e-wallet to the customer service number. The customer must send a picture of the insurance transfer along with the order number via WhatsApp to customer service.
  • The order is confirmed after receiving the transfer picture. The customer is not entitled to a refund if they refuse to receive the order or if the order is fictitious.
• Shipping Scope: We provide shipping to all locations in Egypt.
• Delivery Time: Orders are delivered within the same day to a week from the order confirmation date.
• Invoices: An invoice is issued for each order.

Return and Exchange Policy:

• Return and Exchange Conditions:
  • No Return or Exchange: Once the customer receives the order, it is considered to have been received in good condition and suitable for use, thus returns or exchanges are not allowed for any reason.
  • Inspection at Delivery: The customer must inspect the order carefully upon receipt. Any damage or defect should be reported immediately before the delivery representative leaves.
  • Exceptions: Returns or exchanges for medical products are not accepted due to hygiene and safety reasons.
• Claim Procedures for Inspection:
  • Inspection Claim: If a genuine issue with the order is discovered post-receipt, the customer must submit a written claim supported by evidence (photos, videos) within 24 hours of receipt.
  • Inspection and Assessment: The issue will be inspected by our technical team, and if a manufacturing defect is confirmed, necessary actions will be taken.

Customer Responsibilities:

• Document Retention: The customer must retain the purchase receipt and all documents related to the order.
• Proper Use of Products: The customer must use products according to the provided instructions and maintenance methods, and improper use may void any warranty or inspection claim.

We aim to provide the best prices and quality for our customers, and we affirm our commitment to providing a safe and reliable shopping experience.